RESIDENT RESOURCES

We are proud to provide this curated list of resources for residents affected by COVID-19. Property managers, owner-operators, resident advocates, and counselors should feel free to use these resources to bolster their communities and help keep families affected by this pandemic in their homes and on a path to recovery. 

We will continue to update these resources regularly so that residents and their families have direct, up-to-date access to funding and support. Our resident resources initiative has focused on three critical areas of support: Financial / Rent Assistance, Healthcare, and Food Security. Select a market below to access resources at a National, State, and Local Level.

NATIONAL RESOURCES

CARES Act

  • Receive Direct Cash: $1,200 (single filers); $2,400 (married couples); and $500 (per child). Phases out for single filers earning over $75,000 and married couples earning over $150,000. One-time cash payments by mid-to-late April.
  • File Immediately: Encourage residents to reach out to their tax professional as soon as possible. Direct Deposit will be much faster form of payment vs checks in the mail. When residents file their tax returns, they or their CPA can provide banking account details for Direct Deposit with their tax return filing so that individuals and families can receive cash quickly. Tax Return filings have been extended to July 15, 2020 but they can file as soon as possible as the government will be sending funds in April.
  • Click here for more information: HR Block CARES Act Calculator and FAQ

Families First Coronavirus Act

  • Guaranteed free coronavirus testing.
  • Established paid leave.
  • Enhanced unemployment insurance.
  • Expanded food security initiatives.
  • Increased Federal Medicaid funding.
  • Two weeks of paid sick leave for those impacted by COVID-19.
  • Expands the Family and Medical Leave Act (FMLA) to provide up to 10 weeks of paid leave to care for children under 18 whose schools/childcare facilities are closed.
  • Does not apply to private businesses of 500 or more employees.
  • Click here for more information

More Resources

*strongly consider Direct Deposit for immediate CARES Act fund payment

COVID-19 Stimulus Check FAQs
Center on Budget and Policy Priorities issued a statement on June 11, 2020 stating, “About 12 million Americans risk missing out on their stimulus payments because they must file a form by October 15 to receive it. To receive the payment this year, these individuals must provide their information to the IRS no later than October 15 through either a 2019 tax return or the IRS “Non-Filer” tool, a simplified online form for people not required to file a tax return.” Click here to access the IRS “Non-Filer” tool.

Jobs – Now Hiring
This is a curated list of employers that have recently announced they will be hiring and have a significant amount of jobs they will be filling.

  • Amazon – Hiring 100,000 warehouse workers nationally, including 5,900 in Texas.
  • CVS Health – Hiring 32,000+ full- and part-time workers, including 2,500+ In Texas.
  • Target – Hiring 9,000+ positions across the country, including 700 in Texas.
  • Walmart – Hiring 150,000+ positions through the end of May, including 30,000 in Texas, to work in stores, clubs, distribution centers, and fulfillment centers.
  • Lowe’s – Hiring 12,000+ positions, including 800 in Texas. Positions include full-time, part-time, and seasonal roles for displaced workers seeking short-term opportunities.
  • Home Depot – Hiring 80,000 full and part-time workers, including 2,000+ in Texas.
  • Walgreens – Hiring 9,500 full- and part-time and temporary roles in stores across the U.S
  • 7-Eleven – Hiring 20,000 workers to keep up with demand. Jobs include delivery people for the new 7NOW delivery app.
  • Dollar Tree & Family Dollar – Hiring 25,000 full and part-time cashiers, stockers, and warehouse associates.
  • Dollar General – Hiring 50,000 workers by the end of April.
  • H-E-B – Hiring a number of hourly and short-term positions to meet its increasing demand.
  • Kroger – Hiring 8,000+ positions across the country, including 600 in Texas.
  • Randall’s – Hiring at all 17 stores in the Houston area, positions include cashier, courtesy clerk, deli clerks, stockers, and eCommerce order selectors.
  • Albertsons / Tom Thumb – Hiring 1,600+ workers, including 100 in Texas. Positions include stocking, front end, delivery, and e-commerce pickers.
  • Fiesta – Hiring 3,500+ full and part-time positions in Texas.
  • Domino’s – Hiring delivery drivers, cooks, customer service representatives, managers, and assistant managers.
  • Pizza Hut – Hiring 30,000+ positions, including drivers, cooks, shift leaders, and restaurant managers.
  • Papa John’s – Hiring 20,000 new workers, with “most” applicants starting on the same day. View open positions online or text JOBS to 47272.
  • Instacart – Hiring 300,000 workers who shop at grocery stores for its customers then deliver the goods to their house.
  • US Census – Hiring for temporary part-time positions with the 2020 Census.

Industry-Specific Assistance:

Physical Fitness: 

Healthcare / Telemedical Support:

  • MDLive – Visit the website to sign up for a free account. Cost for talking with a doctor will be given before the appointment.
  • HeyDoc – Visit the website to download the app. Visits cost the patient between $10 and $50.
  • Baylor Scott & White – Visit website to install the mobile app or text BETTER to 88402.
  • Ascencion – Visit the website to download the app. Use the code HOME for a $20 cost per visit, and no appointment is needed. Ascension Texas has established a COVID-19 hotline 1-833-919-1680 (6am-Midnight) staffed by registered nurses.

Immediate Help in a Crisis:

Substance Use Disorder and Mental Health:

Food Availability:

Delivery & Pickup:

STATE RESOURCES – TEXAS

  • 2-1-1 Texas – Available 24/7. Texans can dial 2-1-1 (option 6) for information on COVID-19 and local community resources on health care, utilities, food, housing and more.

Unemployment Resources:

Rent & Utility Assistance: 

  • Texas COVID-19 Electricity Relief Program (enrollment ends late August) – If you or someone you know has recently filed for unemployment, they may qualify for the state’s electricity relief program that will help keep their power on. Apply online or call the Texas Lifeline 24/7 at 866-454-8387 before the end of August.
  • National Domestic Worker Alliance Fund – $400 in emergency assistance for qualifying home care workers, nannies and house cleaners who are experiencing financial hardship due to the coronavirus pandemic.
  • One Fair Wage Emergency Fund
  • USBG – For bartenders, spouses and children of bartenders
  • Another Round, Another Rally – Currently providing relief in the form of eVouchers to nationwide retailers to help supplement groceries and other essentials for those currently out of work that were employed by a bar or restaurant with a full liquor license (beer, wine, and spirits) on a first-come, first-served basis.
  • Texas Undocu Worker Emergency Fund – The Workers Defense Project has created this fund to give $250 to 60 families / households of low-income immigrant families in Texas. NOTE: The application period has closed, but you can complete the form to be added to a waiting list here: Texas Undocu Worker Fund Application

Resources for Job Seekers:

  • Virtual Job Fairs – Workforce Development Boards across Texas are sponsoring virtual job fairs. These events help connect workers with employment opportunities in a virtual setting that protects the health and safety of attendees.
  • WorkinTexas – An online resource that allows you to search for available jobs across Texas by location.

Other Resources: 

  • TANF Cash Payments Help – TANF helps families pay for basic living needs.
  • Texas Childcare Support – Resources and programs to support families with child care needs across Texas during COVID-19
  • Frontline Child Care Availability Portal – This website allows parents who are essential workers to search for available child care near their home or work, and will display a map of licensed child care centers, licensed homes, and registered homes.
  • Healthcare Support – Information on health benefits through a variety of state programs.
  • Coronavirus Self-Checker – The CDC Foundation provides this tool to help you make decisions about seeking appropriate medical care.
  • Drive-Thru Screening Locations – People can get tested for COVID‑19 at drive‑thru locations in certain parts of Texas. Your doctor will help make the decision if you should get tested for COVID‑19. For information about testing, you just need to call your doctor and/or access care the way you usually do. If you need help finding a doctor or accessing medical care, call 2‑1‑1 and they can direct you to low- or no-cost providers in your area. View the Drive-Thru Testing Site Map to find a site in your area.
  • Mental Health Support Line – If you or someone you know is feeling overwhelmed by the COVID-19 pandemic, help is available. Please call the toll-free Texas Health and Human Services COVID-19 Mental Health Support Line at 833-986-1919 to speak with a mental health professional for help dealing with stress, anxiety, or depression.
  • BlueCross BlueShield of Texas
  • Lone Star Card – HHSC gives SNAP food benefits and TANF cash help payments through the Lone Star Card. It’s a plastic card that’s used like a debit card to pay for items.
  • SNAP Food Benefits – Helps families buy food for good health.
  • WIC Food Benefits – Helps pregnant, breastfeeding women and families with children younger than 5 buy healthy foods. Texas WIC is still open for business and has modified services throughout the state. Families may call their local clinics to learn more about how they can receive services. Visit https://find.texaswic.org/ to find your local clinic or call 800-942-3678.

Delivery & Pickup:

AUSTIN RESOURCES

Direct Financial Assistance:

  • RISE Fund Program – Assistance for Rent and Utilities available to Austin/Travis County residents impacted by COVID-19 and ineligible for CARES Act assistance. TO APPLY: Call the phone number which corresponds with the first letter of your last name. You must leave a voicemail and will receive a call back within 3 business days. A-D: 512-910-5768 |  E-K: 512-910-5907 | L-R: 512-910-7076 | S-Z: 512-910-7170
  • Catholic Charities Financial Stability Program – Emergency assistance with utilities, rental expense, and mortgage payments. This program is currently on a waitlist. To apply, first call 512-651-6100 to schedule an appointment. You will be prompted to leave a message and a case manager will return your call within 5 business days. Must be experiencing a financial crisis that puts housing at risk.
  • Saint Mary Cathedral, St. Vincent de Paul Society – Financial assistance for housing, utilities, and medical needs. To make an appointment, call 512-476-3750 and leave a voicemail. Voicemail is checked and answered on Sunday mornings from 9:30 to 10:30 am.
  • St. Louis Catholic Church, St. Vincent De Paul Society – Financial assistance for housing and utilities. For an interview, call 512-454-0384 ext.265. Volunteers answer phones and interview clients Monday-Friday, 9:00 am – 12:00 noon.
  • Greater Mt. Zion Church – Provides utility and rent assistance to the community for financial emergencies. Call the Community Assistance and Referral Center at 512-469-9020 to be screened over the phone and make an appointment if you qualify.
  • Goodwill Industries of Central Texas will help eligible individuals and families who have been economically impacted by COVID-19. This program helps people with income at or below 200% of federal poverty guidelines, are not receiving economic assistance through the CARES Act, are not receiving an Economic Impact Payment (stimulus check), and not receiving unemployment benefits. Undocumented individuals who meet the above requirements ARE ELIGIBLE to apply for assistance. Call 512-637-7445 to apply.

Resources for Job Seekers: 

  • Workforce Solutions Capital Area – If you are a worker whose employment has been disrupted by COVID-19, complete a short form to receive assistance finding new work or training for a higher-skilled role in related industries.

Other Resources:

  • City of Austin Community Resources – View the latest resources compiled by the City of Austin, including: Homeless Resources, Utility Services, Internet Accessibility, Childcare Assistance, Immediate Housing Needs, Food Assistance, Workforce & Business Resources, Healthcare Services, Resources for Veterans, Mental Health Services, and General Services.
  • Renters’ Rights Assistance Program (RRAP) – This program, provided by the Austin Tenants Counsel, offers counseling and technical assistance to low-income renters on tenant-landlord issues, mediates disputes, provides workshops, and identifies fair housing issues to resolve or minimize discriminatory housing practices.  Call 512-474-1961, dial 100 and leave a message, or complete the Online Intake Form.
  • Building and Strengthening Tenant Action (BASTA) – Helps Austin renters ensure access to safe and affordable housing by developing tenant associations and providing legal assistance through guidance and legal counsel.
  • CommUnityCare Health Centers – Call 512-978-9015 to schedule an appointment (expect long hold times). Currently accepting new clients by appointment only. Offering care by phone and in-person. An eligibility appointment must be set first. Required documentation: ID, Proof of Income, Verification of Address, Social Security (if available), Birth Certificate for all household members, and any active Health Insurance.
  • Vida Care – Austin ISD’s school-based mental health partner, Vida Clinic, is offering teletherapy services to the entire Austin ISD community, providing adults and students with access to mental health services right from their own homes. To schedule an appointment, visit the website or contact our Vida Clinic Care Team at 512-518-2209 or by email at vidacare@vidaclinic.org
  • The SAFE Alliance Hotline – Call or Text the 24-Hour SAFEline at 512-267-7233. Advocates can make referrals for shelter, assist you in determining if you or a loved one is being abused verbally, emotionally or physically, and connect you to all SAFE services and local resources.
  • Central Texas Food Bank – Use the website to locate a Mobile Food Pantry near you. Before visiting, call the hotline for the latest updates at 512-684-2559.
  • ConnectATX – Visit the website to find up-to-date information regarding emergency food and child care for essential workers.
  • Catholic Charities of Central Texas (CCCTX) – Clients in need of services should call 512-651-6100.
  • Austin ISD Meals for Children – Children, parents, and caregivers can receive free breakfasts and lunches, as well as a weekend pack on Fridays, but they must be present to receive the meals, Monday-Friday from 9am – 11am  at the schools listed below. Meals will not be served while the district is closed July 6-10. (UPDATED 7/8/2020). Locations: Los niños, padres y cuidadores pueden recibir desayunos y almuerzos gratis, así como un paquete de fin de semana los viernes, pero deben estar presentes para recibir las comidas, de lunes a viernes de las 11 a.m. a 1 p.m. en las escuelas que se enumeran a continuación. Los autobuses escolares también se enviarán a otros lugares, consulte el sitio web para más detalles. Elementary School, Blackshear, Blanton, Cook, Dawson, Govalle, Houston, Linder, Perez, Pleasant Hill, T.A. Brown; Middle Schools, Burnet, Dobie; High Schools, Akins, Crockett, Eastside, LBJ
  • HEB Curbside – Free for First-time users. Service is free or $4.95
  • Walmart Pick-Up
  • Favor – $7.95 for delivery with $4.95 personal shopper fee.
  • Instacart – Free delivery on your first order, $3.99 if order is over $35.00, $7.99 if order is under $35.00 (They also charge 3% fee to the price of each product, 5% service fee and 5% for tip for the driver)

SAN ANTONIO RESOURCES

  • City of San Antonio – View the latest resources compiled by the City of San Antonio, including: Food Resources, Rental Assistance and Utility Assistance, Counseling Services, Childcare Assistance, and more.
  • San Antonio Financial Benefits Navigation – The city works with federal, state and local benefits providers and with community partners, to include referral services such as unemployment, TANF, CHIP, housing authority wait list registration, utility assistance, rent/mortgage assistance, etc. Visit the website or call 210-206-5372 or 210-431-4425 to schedule an appointment.
  • City of San Antonio Fair Housing Division – Rental assistance is available for households experiencing an emergency and hardship. Strict income and hardship requirements for eligibility. Complete the Rental Assistance Application online. Expect 48-72 hour wait time to be contacted by phone or email to begin the application process and to request supporting documentation.
  • City of San Antonio Department of Human Services – Utility assistance is available to households with income at or below 125% of the current Federal Poverty Level. Application processing period can take 30 days or longer. Complete the application online.
  • Center for Working Families (CWF) – Access to Emergency Rental Assistance for emergency or short term hardship, eviction notice, must have ability to get back on track with paying rent in future, and landlord must be willing to work with agency, 210- 207-7830.
  • Alamo Area Resource Center – Programs include rental and utility assistance, housing location assistance, free or low cost legal services, help in filing for Social Security, homeless prevention and Food Stamp applications. 210-358-9995.
  • American Red Cross – Housing Assistance and rent help. Shelter may be coordinated during times of disaster. 210-224-5151.

Resources for Job Seekers:

  • Workforce Solutions Alamo – If you recently lost your job due to the economic disruptions of COVID-19 or changes in the economy, Workforce Solutions Alamo can assist you in finding a new job or training for a higher-skilled role in a new occupation. Access to Career Centers has been modified to be by appointment only. Contact your local Career Center via phone: Walzem  210-822-7640 / Marbach 210-436-0670 / Houston  210-581-0190 / Flores 210-928-3985 / Datapoint 210-438-0581.
  • Bexar County Job Opportunities
  • USAJOBS
  • Texas Veterans Commission Employment Services

Internet Resources:

  • Spectrum (Charter Communications) – Free broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription.
  • Comcast Internet Resources – New Internet Essentials customers will receive two free months of Internet service.
  • Access from AT&T – Low-cost wireline home Internet service to qualifying households.
  • VIA – VIA is partnered with the San Antonio Food Bank for food assistance, as well as providing FREE Wifi for students and disability support.
  • San Antonio Food Bank – Pre-Registration is required for mobile food distribution. To register, complete this form. Call 210-431-8326 to speak with someone about all the ways to get help in your area.
  • Christian Assistance Ministry (CAM) – Sack lunches and groceries. Open Monday through Thursday from 9am to 3:30pm, and Friday from 9am to Noon.  Downtown Location: Call: 210-223-6648. Address: 110 McCullough 78215. Northside Location: Call: 210-697-5771. Address: 5084 DeZavala 78249
  • PRESA Transportation Coalition – Grocery curbside pick-up rides to any elderly or disabled person, between 8am and 3pm, Monday through Friday. For registration and reservations please call: 210-532-5554. We recommend making reservations at least two weeks in advance. 60 years of age + & individuals with disabilities are eligible to use the service. The charge is $5 per trip/ $10 round trip.

HOUSTON RESOURCES

  • Memorial Assistance Ministries (MAM) -Emergency financial assistance, employment services, English classes (ESL), financial education and coaching, immigration legal services, citizenship classes, and mental health counseling. Call: 713-574-7533 (English); 713-574-7536 (Español) and leave a voicemail. A representative will return your call within 24 hours to set up a phone appointment.
  • Interfaith Caring Ministries – Offering rent and utility assistance, minor home repair, and food for seniors (55+). Must live in Clear Creek or Frenchwood Independent School District, must have a lease in your name, or own a home. Application is turned around in 48 business hours.
  • City Wide Club – Offering rent and utility assistance, food, transportation, and counseling services. Call Tuesdays, 10am to 1pm for information related to rent assistance programs.
  • Catholic Charities of the Archdiocese of Galveston-Houston – Offering limited rent assistance, utility assistance (Reliant Customers with a Disconnect Notice), food pantry, counseling, and immigration services.
  • Salvation Army Houston – Offering limited rental assistance.
  • Lone Star Legal Aid – Offering legal services to low-income individuals.
  • Comprehensive Energy Assistance Program (CEAP) – Offering utility assistance for low-income seniors (60+), and for those with a documented disability expected to last 12 months.
  • Comp-U-Dopt® – Provides computers to families who do not have one at home. Visit the website to register for a weekly lottery. To register, you must have a student in grade K-12 enrolled in a school within Harris County, and do not currently have access to a working device at home (Tablet, Desktop or Laptop).
  • Katy Christian Ministries Social Services – Offering rent and utility assistance, food, clothing, medical, gasoline, household items, and  furniture.
  • My Family Doctor – Drive-thru testing facility, open Monday to Friday, 9am to 4pm. Only testing those with fever and/or symptoms of respiratory illness (e.g., dry cough). Priorities include older adults and people with chronic medical conditions. This testing site is currently cash only. You’ll need $25 cash even if you have insurance coverage. They advise all patients to bring $150 cash for the test just in case they cannot verify your insurance.
  • Harris County COVID-19 Self-Assessment Tool – This tool will help determine whether you may need further assessment or need to be tested for COVID-19.
  • Harris County Ask My Nurse Line – Harris County Residents without access to healthcare, call 713-634-1110. Available 7 days a week, 9am to 7pm.
  • AIDS Foundation Houston – Medical services available for anyone with HIV and AIDS.
  • Houston Food Bank – Text FOOD to 855-308-2282. Available in all languages. Asks for your address, then gives option to provide the nearest, or quickest, food pantry. Provides directions by car OR public transit. Will direct you to one of the Food Bank’s hundreds of partner locations.
  • Houston Shift Meals – Meals for hospitality industry employees by hospitality companies.
  • Bethel’s Heavenly HandsDistribution of groceries and in some cases, household products, every week except for the 5th week of the month. Registration Monday-Friday; Food Pantry every Wednesday.
  • Target Hunger Service Center – Emergency Food.
  • Society of St. Vincent de Paul – During COVID, volunteers are using creative ways to continue serving food, such as operating drive-up pantries, and home visits through conference calls.
  • The House of Amos – Emergency Food Pantry, Education, Literacy Program, Citizenship Classes.
  • Braes Interfaith Ministries – Food, Clothing, & Limited Financial Assistance.
  • Cypress Area Ministries – The Food Pantry is open Monday through Friday, 10:0am to 2:00pm for families and individuals that are in need and live in one of the following zip codes: 77065, 77095, 77429, 77433, and 77084. Please bring ID and proof of residence.

DALLAS RESOURCES

Direct Financial Assistance: 

  • Tarrant CARES Rental Assistance Program – The Tarrant County Commissioners Court has allocated funds to assist with rental payments for those directly impacted by the COVID-19 pandemic. Assistance is available on a first-come, first-serve basis for up to three (3) months subject to periodic review of eligibility. Tarrant County will make final determination of eligibility and the amount of assistance provided. Must be a Tarrant County resident NOT living within the city limits of Fort Worth.
  • Fort Worth Emergency Household Assistance Program – Provides eligible applicants emergency rental, rapid rehousing, utility assistance and other household expenses such as groceries and medicine. Eligible applicants’ total household income must be at or below 120% of the area median income. Applicants must provide documentation for the proof of hardship caused by COVID-19 that renders the household unable to pay rent, mortgage or utilities. Applicants must be a resident of the City of Fort Worth.
  • Allstate Insurance – Customers can request a special payment plan and may be allowed them to skip two premium payments in a row with no penalty. 1-877-810-2920
  • AT&T – Company will not terminate services for customers for 60 days, regardless of their ability to pay. The company is also offering internet access for qualifying limited-income household at $10/month who enroll in their “Access from AT&T” program. 1-800-288-2020 or 611
  • Charter Spectrum– Company is offering free broadband and WiFi for students in grades kindergarten through 12 for 60 days. (Available only for those who do not already have internet access at home) The company is also creating free public hot spots for internet access. 1-844-488-8395
  • City of Fort Worth Community Action Partners (CAP) – For electric, gas or propane utility bill assistance and rental assistance. Applications may be downloaded and mailed in or submitted online. 817-392-5720
  • Comcast – Company is expanding a free internet service they already offer for low-income families called “Internet Essentials”. The company also won’t not disconnect a customer’s internet service or assess late fees if they contact Comcast. 1-855-846-8376 for English; 1-855-765-6995 for Spanish
  • Reliant Energy – Providing payment extension and deferment options, waiving late fees, and offering several assistance options. 1-866-RELIANT
  • Tarrant County Department of Human Services– Assistance with rent and utilities.
  • TXU Energy – Waiving late fees and extending payment due dates. The company also provides additional bill-payment assistance for customers who need help paying a bill through its “TXU Energy Aid” program. 800-242-9113.

Organizations providing assistance to families at risk of homelessness due to income or job loss related to COVID-19:

  • CitySquare Food Pantry – UPDATED HOURS (7/8/2020) Tuesday through Friday, 9:00 am to 1:00 pm. We provide service on a first-come, first-served basis (based on service availability).
  • DFW Eats – Family Meals to Go. Open Monday through Friday, 6:00pm to 9:00pm. Staff will bring meals outside and place in the back of your car for you. Call 877-832-8723 and order from the 8020 restaurant in your community.
  • North Dallas Shared Ministries: Food Pantry – Food Pantry services are available Monday through Friday and the first and third Saturday. Applications are accepted beginning at 9:00 am. Pantry provides a full compliment of food and hygiene items valued at approximately $125 for a single person or approximately $60 per person for a multi-person household. A household may receive food up to eight times in a twelve month period. Applicants must meet eligibility requirements.
  • Dallas ISD Free Meals for Children – Open Mondays and Thursdays, 10:00am to 1:00pm for children 18 or younger, at the following schools: Francisco “Pancho” Medrano Middle School, Thomas J. Rusk Middle School, Sam Tasby Middle School, and Emmett Conrad Middle School.
  • Fort Worth ISD Meals for Children– Children who attend any school in the Fort Worth ISD district can get their meals at any of the schools in this partial list, but a Parent must come with the child.
  • Plano ISD Meals for Children – Open Monday through Friday, 11:00am to 1:00pm at the following Plano ISD schools: Armstrong Middle School, Barron Elementary School, Daffron Elementary School, IB World School at Huffman Elementary, Meadows Elementary School, Rose Haggar Elementary School, Sigler Elementary School, and Thomas Elementary School. Note: Watch website for changes to schedule.